If you’re struggling to balance your communications with your customers and team members, a Voice over Internet Protocol (VoIP) app allows you to streamline all of your messages through a single cloud-based app.
VoIP provider Nextiva, used by more than 100,000 companies, markets itself as a “non-technical business owner, not an IT assistant”. In our review, we examine the different plans available, their features, the ease of use of the software, and how they compare with their competitors. Based on this information, you can then decide whether Nextiva can offer that right VoIP solution for your business.
Plans and prices
If you want to purchase VoIP software through Nextiva, you can choose from four types of plans: Essential, Professional, Enterprise, and Ultimate.
Depending on the plan chosen, the price for an annual plan can vary from $ 18.95 to $ 65.95 per user per month. Like many of its competitors, Nextiva gives you the option to choose a monthly or annual plan and states that you could save up to 30% with an annual plan.
The price you pay also depends on the number of users you add to your plan: you can add anywhere from one to over 100 employees to your subscription.
In another important plus point for the company, you can opt for a seven-day free trial version of the Essential, Professional and Enterprise packages. If you opt for this free trial, you must remember to cancel during this time. Otherwise, you will be billed for the service.
When you choose Nextiva, you can make unlimited calls on any phone in the US or Canada. With the real-time presence function, you can also see which of your contacts is currently available, while you can process calls in the call queue during busy hours.
Nextiva claims its calls are HD quality to avoid static electricity.
Depending on the plan you choose, you can benefit from this feature. Although your time in a meeting is unlimited, the number of attendees can be limited to 250 if you choose the Professional plan. As with most video conferencing solutions, Nextiva allows you to share screens and files during your meetings. You can also use Nextiva’s video functionality to broadcast virtual events and webinars via live stream.
When you receive voicemail, the message is sent directly to the inbox of your email and the software also gives you the option to record your outgoing voicemail message.
When you choose Nextiva, you can send and receive an unlimited number of text messages with your customers, allowing you to complete tasks like providing updates and scheduling appointments.
If you are leading a meeting, you can use this feature to set up a leased line for that event. In addition to setting up these meetings, you can also moderate your meetings and record them in HD.
The software also allows you to send and receive unlimited faxes just like you would with email. You will receive an SMS notification as soon as a new fax arrives.
If you choose one of the more expensive Enterprise or Ultimate packages, you can also benefit from speech analysis and voicemail transcription capabilities that allow you to keep comprehensive written records of your calls.
The company’s Sales Pipeline CRM allows you to create and manage contacts and accounts, as well as view a consolidated view of all your conversations with the customer.
If you choose the Ultimate plan, you’ll benefit from automated surveys and analytics related to your customers ‘journeys through the sales process, which can provide valuable insights into your users’ behavior.
Interface and in use
When we signed up for a free trial with Nextiva, we found the process extremely straightforward and easy to access its services.
While the design of the system’s dashboard is not particularly dynamic and the graphics may feel a little dated, the system was clearly designed for ease of use and functionality.
By dividing the tools into communication, sales and service, you can find the features you need as soon as you log in.
You also benefit from various integrations with the software, which vary depending on the plan chosen. While the Essential plan offers Outlook and Google Contacts integrations, you also get advanced integrations like Salesforce, Hubspot, and Zendesk for the Professional plan.
When you choose the Enterprise or Ultimate packages, you also get advanced integrations that are compatible with Microsoft Teams, Oracle Sales Cloud, and ServiceNow.
In addition to the desktop services, the service is also available as an app for iPhone and Android devices.
According to the company’s website, the systems have an availability of 99.99%.
If you have any questions about your plan, you can contact Nextiva by phone, online ticketing, email, or online chat.
Although the online ticketing service is available 24/7, Nextiva’s other support services are available Monday through Friday between 5 a.m. and 6 p.m. and Saturdays between 6 a.m. and 6 p.m. (MST).
When we used the online chat feature, we received a polite response with all the information we needed.
If you have a more general question, the site has a selection of product manuals and a blog with articles on business-related topics such as communication, customer experience, leadership, marketing, productivity, and sales.
When you work with potentially sensitive business information, security and privacy can be paramount.
You can use the Nextiva user interface to create a whitelist of authorized IP addresses, with which you can only grant users access to your system from trusted computers.
You can also use your account’s central management system to block email addresses from accessing your services.
If you opt for a plan through Nextiva, your communications will also be encrypted using TLS and SRTP. Both are used to protect your privacy when communicating over the Internet. This real-time protection ensures that your conversations are not susceptible to snoopers in the ever-active environment of cyberspace. You can also protect information such as your call history.
Despite its undoubtedly impressive features, Nextiva is nowhere near your only option when considering VoIP service for your business.
RingCentral Office is one of the most respected options out there. Pricing starts at $ 19.99 (common price $ 29.99) per user per month for two to 20 users on the annual plan. Like Nextiva, the company offers a full range of plans based on your business needs and many customers praise the user-friendly design and interface.
If CRM is a priority for your business, Aircall is available to purchase a plan that allows you to set up a call center in minutes and that includes a variety of help desk features.
If you are considering cloud-based communication for your employees and customers, Nextiva certainly has many advantages, including flexible pricing plans and a range of features that match many of its competitors.
The biggest downside is the lack of 24/7 phone, email, or online chat support – although ironically, this is not uncommon for VoIP providers.
One of the biggest selling points could be the option of a free trial. If you’re still undecided, it might be worth signing up for the trial to see if Nextiva is the right solution for your business.
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