New iPhone 12 Models Might Need to Re-Enable COVID-19 Contact Tracking: Report

According to reports, iPhone 12 and iPhone 12 Pro users in the UK have encountered an issue where the contact tracking feature needs to be re-enabled for it to work properly. When switching from an older model to a new iPhone, users can easily set up their previously installed apps via cloud backups. However, users of the National Health Service (NHS) contact tracking app had problems with the settings when they tried to open the app. It should be noted that several countries, including India, do not have access to the exposure notification feature on iPhones due to restrictions imposed by the country’s health authority.

According to a report From the BBC, users who switched to iPhone 12 and iPhone 12 Pro – launched earlier this month – received an error message when trying to access the NHS COVID-19 app. The pop-up message indicated that the app cannot be run due to a restriction in your settings. When the app was deleted and reinstalled, users were prompted to re-enable exposure notifications. The app worked again, but all locations where users had previously checked in were deleted. This could indicate that after restoring a previous iPhone backup, the exposure notification feature was automatically turned off.

The edge restored one of his own iPhone 12 models from a backup and found that exposure notifications were indeed disabled by default. This suggests that the problem may be phone specific and not the NHS app.

To enable exposure notifications on your iPhone, go to Settings>Exposure notifications> Enable exposure notifications> Next> Select your country or region.

India is one of several countries that cannot use this feature on iPhone phones. If you follow the steps above and select India from the list of countries, you will see a pop-up message titled “Exposure notifications have not been activated by your health authority for your area”.

The exposure notification feature was first announced by Apple and Google in May as part of their contact tracking system to help users identify the spread of COVID-19. When working with various contact tracking apps like the NHS app, notifications appear on the screen to notify users if they have been exposed to someone who tests positive or is at risk of COVID-19. It is up to the health authorities of different countries to decide whether to display the notifications and what steps should be recommended to users.


Are iPhone 12 Mini, HomePod Mini the Perfect Apple Devices for India? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, Download the episodeor just hit the play button below.

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