Owned and operated by PeopleConnect of Seattle, Intelius is a people search service that allows you to perform general background checks and various reverse searches. The company claims to have crawled more than 20 billion records of information from public and private sources in its research.
In addition to this extensive database, Intelius is characterized by its intuitive user interface. Despite some somewhat confusing billing practices, we consider this to be one of the best background checking services out there. Learn more about the platform’s products – including identity theft protection and reverse phone lookup – in this Intelius evaluation.
Plans and Pricing
Intelius offers seven unique background search products ranging from phone directory searches to comprehensive background checks. Whichever one you choose to use, you’ll need to sign up for a long-term membership to access them.
Confusingly, each plan has similar monthly subscription costs, but prices for the first trial period vary widely. This means that in some cases, you can potentially save money by paying for a trial, doing a single search, and then immediately canceling your membership.
For example, if you want to do a reverse phone search, you could pay $ 1.99 for a five-day trial and then cancel your membership before being charged $ 29.63 for the following month. However, if you are still subscribed to Intelius, you can do an unlimited number of searches.
Unlimited general background searches are $ 22.86 per month or $ 19.43 per month if you sign up for two months at a time. The subscription cost is the same if you request a simple criminal record review.
Be warned, many of the company’s previous customers have reported that Intelius is overwhelming their services. During our review, we found numerous reports that found that the platform ignored membership cancellation requests or continued to charge fees after an account was terminated.
How it works
Intelius compiles data from public and private sources, including business records, FBI databases, and telephone directories. Most of this information is available online, in many cases free, but accessing it can be a real headache. The main reason people turn to Intelius is because the company can search these sources of information much faster than you could independently.
To start a search, enter a name and a residential area in the search field on the Intelius homepage. After that, Intelius will start searching through its records for your search term. In some cases, the platform will ask you for additional information before displaying a list of potential candidates who match your request.
Before you can open a report on your search topic, Intelius displays a series of loading screens and prompts about potentially graphical content. However, these seem to be generated automatically and do not necessarily say anything about the information contained in the report.
Features and services
Intelius tries to differentiate itself from other background scan services through additional functionality and custom database sweeps. This means you shouldn’t get a basic exam that doesn’t tell you what you want to know.
Intelius offers a detailed people search report so you can find lost family members or better understand the social network of everyone you are looking for. This includes an interactive grid that shows you how a particular circle of contacts is connected.
When you conduct a criminal record search with Intelius, you will be alerted on the platform to federal or state criminal offenses that are related to the relatives of the person concerned. You can add these records to your report if you want.
An important Intelius feature is the platform’s proprietary data trawling service, which Premiere calls Search. This is essentially a database of information compiled from various public and private records. Using multiple sources will ensure that your final report is as accurate as possible.
Support and customer care
Unfortunately, not much support information is available on the Intelius website. Rather than looking for an FAQ page, if you have any issues with the platform, contact the company’s support team directly by phone or email. The staff are on hand during PST working hours from Monday to Friday, so your request should be processed quickly.
One disadvantage of the Intelius search service is that you cannot use the product to verify employment background. If that’s why you are looking for a background check service in the first place, consider using it People Trail instead. In contrast to Intelius, People Trail is an accredited service for checking workplaces.
Another downside to Intelius is that the service requires a monthly membership and a one-time background search cannot be paid for. A competitive service worth considering and using a straightforward pricing scheme is sterling.
Unique features such as a social network viewer and warnings about violations by relatives help Intelius stand out in the crowded background check area. Overall, however, this platform could do a lot better when it comes to making pricing more transparent and making it easier for customers to cancel their membership. Intelius is also losing points for its man-made loading screens and the misleading prompts users face while searching.
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