HostRocket Maybe not as famous as some of the bigger companies in the industry, but they have been around for more than two decades, which is quite a bit of experience in the field. Founded in 1999, the company is located in what is now known as New York’s Tech Valley (Clifton Park). It provides web hosting services for approximately 50,000 websites in its data centers in the United States. In addition, HostRocket offers services such as dedicated servers, resellers, collocation, e-commerce and application hosting to a large number of customers from all over the world.
As a private company, HostRocket has certainly come a long way from its humble beginnings, all without using venture capital, funds from outside investors, or bank loans. Right from the start, they put great emphasis on achieving the perfect balance between quality and affordability of their services. While it all sounds fine, the main HostRocket website in its current state does not inspire much confidence. The layout, somber color palette, and general style, as well as the rather rough presentation of their services, look dated, uninspiring and not very user friendly.
HostRocket customers can choose from four data centers, three of which are in the US (each in New York, Chicago and San Jose) and the last is somewhere in the Netherlands.
The “About” section of the website provides a fair amount of information about the company and its data centers. However, HostRocket does not currently have an official blog.
Plans and prices
When compared to other international vendors, HostRocket’s pricing is well above average for most plans. Fortunately, the pricing of the most basic entry-level plan doesn’t entirely fall into this category, and you also get a free domain name. However, because the website is not intuitive enough and the presentation of its services is not connected to the hosting, you may often be disoriented.
The essential shared hosting plan (and no SSD) starts at $ 11.98 per month if you choose monthly billing, but the fee drops significantly if you choose one Annual plan ($ 7.99 per month) or more with a every two years ($ 5.99 for each month). As if that weren’t enough, all of the shorter than the year plans have additional set up fees that can add significantly to the price.
Each of these accounts gives you unlimited website storage, bandwidth, and websites, as well as unlimited email accounts, which sounds pretty good.
All HostRocket hosting plans come with a 30-day money-back guarantee, which gives you plenty of time to make a final decision.
In terms of payment methods, HostRocket only accepts credit cards.
After you’ve selected a hosting plan and its billing cycle, you’ll need to register a new domain (which is free for the first year) or transfer an existing domain to HostRocket. After that, you can review the details of your plan and reconfirm the billing cycle before moving to the cart. If you’ve selected something below annual billing, you find that setup fees can cost a small fortune, at this point $ 29.99. If you are lucky enough to have a promotional code, you can validate it here and apply it to your order.
Creating an account with HostRocket is a simple but unnecessarily tedious process when the entire purchase process is done. After you have given HostRocket your personal information and entered a password, you can select a card type with the required information as this is the only available payment method. If you would like to receive marketing notifications by SMS, you can also select this by ticking the box.
Once the whole process is done, you will have to wait an hour or two before you can access your newly created website. After you have finally logged on to the HostRocket website, you will find yourself in a standard account management system where you can view your plans, domains and tickets, among other things.
When you click on your hosting account, a simplified control panel will appear. In this section you can manage email accounts and launch a dedicated file manager that you can use to upload files for the website you want to create. Alternatively, if you are used to cPanel, you can log in and manage all aspects of your website from there. With Softaculous, you can easily install 250+ applications (e.g. WordPres, PrestaShop, Drupal, Joomla, Magento, and more) and get things moving.
Speed and experience
As usual, we monitored the performance of the main HostRocket website using a test enabled by GTmetrix. To our satisfaction, the results were rather positive. The page took just 3.7 seconds to fully load, which looks even better compared to the 8.1 average result. In addition, 51 requests were made, which again is pretty good compared to the average of 89. In the end, GTmetrix concluded that HostRocket’s website is Company B worthy (82%).
HostRocket promises a modest 99.5% availability and, according to UptimeRobot, will likely keep its promise. The test run mentioned above lasted over a month and only recorded 4 minutes of downtime. The availability was generally 99.98%, which is a little better than promised. There was hardly any fluctuation in response time other than the one indicated, which left an impression of stability.
When it comes to customer support, the HostRocket landing page has a “Support” menu that takes you to Account Management, the Knowledge Base, the option to submit a ticket, and the “Contact Us” option. This is essentially the same as submitting a ticket. In addition, customers who choose a dedicated hosting type, reseller or colocation hosting type can contact the support team by phone from 9:00 a.m. to 9:00 p.m. In an emergency, however, staff are available day and night. There is also a so-called “FAQ system”, but if you choose to do so, you will only get to their knowledge base.
HostRocket’s knowledge base is well broken down into ten relevant categories, and each has a number of articles. However, if you can’t see what you’re looking for, you can use the search box to search the base. The articles themselves are straight to the point and seem helpful enough. Five of these are highlighted as the most popular and cover some important topics for newbies such as: For example, creating an index page using .htaccess files, domain registration, creating email accounts, using the control panel and uploading files to your website.
Overall, HostRocket’s customer support seems to be very informative and helpful. The only thing really missing from this department (aside from the official forum) is the lack of a live chat feature.
TMDHosting is one of HostRocket’s US-based competitors and an ambitious one. Both offer free domain registration for first-time users, but each additional domain registration with HostRocket costs up to $ 20 per year. This is twice as much as most providers, including TMDHosting.
Hostgator includes all the essential features with all of its plans such as: B. SSL certificates, SpamAssassin and automatic backups that HostRocket does not offer you. Another good thing is HostGator’s website builder, which all users are entitled to for free. On the other hand, HostRocket offers virtually unlimited everything with its hosting plans (storage, bandwidth, websites, and email accounts).
While HostRocket tries to appeal to all companies regardless of their size, HostDime is more geared towards larger companies and their needs. While the latter can provide everything for a small business, too much good may not be equally good on the budget.
Bluehost is another well-known host that offers a whole range of services, features, and options in general. However, there is no monthly billing for its plans (which HostRocket does), although frankly those plans are rather expensive.
To be honest, the fact that HostRocket currently hosts over 50,000 websites is a testament to their reliability and good performance. Their plans for the most part come with lots of unlimited features and are reasonably value for money, but there are exceptions. Their shared hosting isn’t bad in and of itself, but customers who opt for a monthly or semi-annual billing system will be surprised by the fee for additional setup fees.
While HostRocket is pretty fair value for money, there aren’t many things that set it apart from competitors like Bluehost, Hostgator, or DreamHost. All of them can bring you this and better without breaking the bank.
Source link : https://www.techradar.com/reviews/hostrocket/