AT&T can look back on almost 150 years of experience in the business world. During this time, the company has clearly learned a lot about the different needs that are crucial for every customer decision. This really shows when examining the company’s VoIP service offerings, as companies don’t need to consider just a few of them.
This is our comprehensive roundup of AT&T Business VoIP phone service. On this page you can find after our short intro
(a) at overview of the many different VoIP services offered by AT&T Business
(b) a detailed breakdown of the company’s hosted voice service; AT&T phone for business
(c) a review of AT & T’s cloud voice service, AT&T Office @ Hand
(d) a look at the service designed to integrate with legacy phone systems: Webex Calling with AT&T.
(e) and an overview of all other servicesthat fall under the AT&T Business Service
You can jump to the review section that interests you most by clicking the links in the bar at the top of this page. Note, however, that this article is really designed to be read in its entirety as companies will benefit from evaluating the service in its entirety before deciding whether it will suit their needs.
While the sheer breadth of different services available can be a little intimidating at first, most businesses will likely appreciate what they have to offer as they are likely to find a package – and a pricing plan that suits them. In particular, companies that already use AT&T on an existing phone or internet package will find it easy to add a VoIP service to their current business. It should be noted, however, that some customers have complained that the company’s VoIP services can get a little more expensive if companies don’t want to sign up for a full range of AT&T solutions.
Just looking at the company’s VoIP services takes into account all of the usual features – including multi-line and advanced collaboration features. In addition, both the company’s security data and customer service received high praise.
Larger companies not only trust the reputation of AT&T, but also find the sheer breadth of VoIP services offered attractive. In total, the company lists eight business VoIP services on its website, including: AT&T Phone for Business, AT&T Office @ Hand; Webex calling using AT&T, SIP trunk, toll-free AT&T IP, local and long distance calling, voice transformation advice, and mobile tariff plans. Each offer has its own list of features and pricing plans. Hence, it is recommended that companies take their time before deciding on any particular solution.
Companies that already have a relationship with AT&T may find that opting for VoIP service is a little easier (and less expensive). In general, the set-up costs are low, but existing AT&T customers may find that it is significantly cheaper to turn on a VoIP service than to turn to one of AT & T’s competitors.
In terms of the various services it offers, AT&T services range from a full-fledged hosted VoIP service to a more basic analog phone service that offers unlimited calling and a wide variety of traditional calling features.
As with many other VoIP solutions, AT&T Business VoIP subscribers don’t have to worry about maintenance or upgrades as all of this is provided by AT&T and takes place in the cloud. Changing services is straightforward and can also be done remotely.
AT&T phone for business
The first VoIP offer for companies from AT & T is entitled “AT & T Phone for Business” and offers a VoIP service for up to 6 lines with existing analog telephones. As with all AT&T VoIP services, there are no announced pricing plans for the company’s Phone for Business solutions. Companies need to contact an AT&T representative for a bespoke quote.
When companies choose AT&T Phone for Business, they get a secure service backed by an integrated firewall and the termination of a virtual private network. It’s straightforward to set up and the ability to use pre-purchased cell phones appeals to smaller businesses looking to keep costs to a minimum.
That brings us to a particular drawback that some users of AT & T’s VoIP service have noticed. Some users have complained that international calling rates are more expensive in some locations compared to other VoIP providers. Therefore, companies with many international customers or offices may want to evaluate this.
Even so, AT&T Phone for Business users have praised the call quality and the support it offers. Hence, the solution is a good choice for large and small businesses, especially if they are already using AT&T for another telecommunications service.
AT&T Office @ Hand
AT & T Office @ Hand is based on the Office VoIP solution from RingCentral and combines voice communication, fax and text messages via a telephone number. By allowing employees to work anywhere, whether they’re using a smartphone, tablet, softphone, or desktop IP, they can stay productive on the go.
Office @ Hand is available in three packages: Standard, Premium and Enterprise. The standard package starts at $ 25.40 per user per month and includes unlimited users, unlimited Internet faxing, 1000 toll-free minutes per month, and 100 HD video seats. The premium package costs $ 36.25 per user per month and offers additional toll-free minutes and more HD video seats, as well as automatic call recording and Salesforce integration. The Enterprise Edition includes all of this and more, but is charged according to the specific terms of the contract.
In terms of features, Office @ Hand users benefit from up to three company numbers (a local main number, a toll-free number and a local number for faxes), unique extensions for each employee, and conference bridges that team members can use to hold an unlimited number of conferences whenever you want, and app integration with Google, Zendesk and Microsoft Office 365.
Webex Calling with AT&T.
Webex Calling with AT&T is another communications solution from the US telecommunications giant aimed at modern businesses that need VoIP services as full-fledged tools for remote collaboration. It is a global, cloud-based voice solution that can be integrated into legacy phone hardware as well as Cisco-based conference and collaboration solutions. Together, AT&T and Cisco deliver an enterprise-grade cloud phone system that integrates with Cisco Webex teams for business calls, meetings, and team collaboration.
The service offers VoIP phone capabilities, but offers the option of integrating with AT & T’s portfolio of Unified Communications (UC) tools. A consumption pricing model per seat gives companies the flexibility to grow without exorbitant fees.
Webex Calling with AT&T has all of the standard features businesses could expect, including call forwarding, call parking, conference directories, single number range, IP desk phone, and more. It also provides local phone numbers for more than 150 countries and territories and 24/7 support, making the service a great choice for businesses with global reach.
In addition, with AT&T, Webex Calling offers a flexible UC delivery approach that supports local, cloud and hybrid solutions and of course offers robust integration with Webex teams. Organizations will find that AT&T, as a single point of contact for design, implementation, upgrade and ongoing support, makes maintaining these services much easier than communicating with multiple vendors.
Let’s take a look at some of the other VoIP services offered by AT&T and let’s start with SIP trunking. This enables organizations to consolidate their voice and data with a SIP trunking solution that enables outbound, inbound, local and long distance calls. Advanced calling capabilities for businesses using existing on-site telephony equipment are also provided. A web-based portal provides performance reports, call detail reports and facilitates electronic ordering.
Additionally, the AT&T Toll Free IP Solution is a fantastic solution for businesses that want their customers to be able to reach them without incurring usage fees. This toll-free, toll-free service is ideal for companies in the digital age. With AT&T IP Toll-Free, calls come from the public switched telephone network (PSTN) and are transmitted over the AT&T MPLS network before being routed to a router at your location.
AT & T’s voice transformation advisory service makes migration easier and reduces complexity. A number of mobility rate plans offer 5G connectivity to keep businesses up to date with the latest connectivity solutions. Overall, this results in a wide variety of options for businesses to consider. With information, especially pricing, that is not always clear online, businesses may find it easier to contact an AT&T representative to determine which solution is right for them.
Our overall judgment
Overall, AT & T’s VoIP business offerings are worth a look. Businesses will find all of the core features, although it may take a while to figure out which service is right for them. Other VoIP providers have taken the less-is approach and this has certainly helped to make the message clearer.
The tight integration with Webex should be a huge benefit, especially given the amount of remote collaboration that is currently taking place in offices around the world. The fact that companies can get their VoIP solutions cheap when they are already using AT&T for other communication services is a nice bonus. Regardless of which VoIP service companies ultimately choose, they will get a reliable deal that is expected from a trusted brand like AT&T.
- Would you like to compare AT&T Business with its competitors? Read our guide to the best VoIP services available
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