Apple will replace faulty AirPods Pro earbuds for free

AirPods Pro earbuds will be replaced by Apple for free after sound issues. The tech giant has confirmed that a small percentage of AirPods Pro devices may be faulty and may experience audio issues. These affected units are said to have been manufactured before October 2020, which means that all AirPods Pro units were sold last year and fall into that category this year. Apple has put in place a special service program for these affected users that allows the earbuds to be replaced or repaired at no charge, whichever is applicable.

Apple has released A special page on the support website that announces the new program specifically for the AirPods Pro. This program covers affected AirPods Pro for two years after the device is first retailed. It is applicable worldwide but does not extend to the standard warranty for the earbuds. This service program is for AirPods Pro devices that make crackling or static noises. These noises are reported to increase particularly in noisy environments, during exercise, or when making calls.

Additionally, affected AirPods Pro devices may experience malfunctioning Active Noise Cancellation features. There may be a loss of bass or an increase in background noise such as road or airplane noise. These affected AirPods Pro devices are serviced free of charge. If an exchange is required, this is also done at no additional cost.

Apple notes that the AirPods Pro case is not affected and is not addressed in this program. If any of the above issues arise, the tech giant encourages users to contact an Apple Authorized Service Provider, make an appointment at an Apple retail store, or contact Apple Support. AirPods Pro are checked prior to each service to ensure they are eligible for this program. Once the technician confirms the problem, the AirPods Pro will be replaced. Apple noted that no other AirPods models are part of this program.

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